About Us
Rip101.com is the online surf shop of S.O.S Ltd. The Rip101.com office is open from 9am to 5pm Monday to Friday.
We stock a large range of the latest surf, skate, snow street clothes and boarding hardware and wetsuits. We have a large warehouse/office on Guernsey, which means that if you can't find what you're looking for on this website, then we may well have it in stock or be glad to source it for you.
If there you have any suggestions for products or brands that you would like to see on Rip101.com, then please contact us.
Being based in the British Channel Islands means that we are able to offer items at highly competitive prices compared to those found in most surf shops throughout the UK and Europe.
We receive lots of positive messages about our service; if you have any further comments or questions, please don't hesitate to contact us. Here are some recent comments from our Customers (scroll to the bottom of the page to see what happens when life attacks!):
"I buy lots online and you are in a minority for excellent customer service and delivery."
Michaela, UK
"Thanks for being soooo helpful!!! I wasn't expecting EXCELLENT customer service!!!"
Kim, UK
"Your website is new to me but very excited to use it again. Thanks for making my Friend's Christmas, he loved it."
Vicky, Barrow
"Thanks for your quick reply to my email, i would just like to say how impressed i have been with your service! I emailed with a specific question to which you replied almost immediately, when i ordered my item, it arrived next day after being sent out!
It is difficult when shopping online to know whether a shop has good customer service and I would just like to note that from rip101 the service has been outstanding and i will be recommending you to friends"
Danielle, UK
This mail is just to thank you for your kind advice and rip101 for an excellent service, we were delighted"
Patrice, UK
"Dear Claire, just want to say thank you for the fantastic service you and your company gave me last week, your returns dept. was outstanding!
Many thanks again, yours sincerely"
Norman in sunny Cumbria
"Thank you for all your help, it has been a real pleasure using your site, your Customer Service is fantastic"
Liz UK
"Hi Guys
Massive thanks for gettin' me stuff to me as quick as you did!
That's the quickest mail order turn around i've ever known!!!"
Dixie UK
"Many thanks for the prompt delivery, the parcel arrived on Saturday morning, and the jacket is gorgeous. I am delighted with it."
Helen, Durham
"Perfecto! Todo genial. Gracias."
Naroa, Spain
"I just wanted to compliment Rip101. Great offer and choice, best price I could find online and unbelievably fast service."
Claire, Hanwell
"Brilliant! I have dealt with some rubbish online customer service in my time, and am delighted to find you guys are helpful, prompt and polite! Seriously I am very grateful, its for my girlfriends birthday and this will make all the difference. Thanks again!"
Matt, Cornwall
"Fast, smooth transaction..very quick delivery! Excellent service!"
Wayne, Newcastle
"My daughter's so excited it's just what she wanted and v.quick delivery."
Wendy, Essex
"Thank you so much, You can add another satisfied customer to the list."
Helen, Leicester
"Just dropping you a line to say thanks for a perfect transaction received addict jacket this morning. Fantastic service!"
Andrew, Liverpool
"Just to let you know I have recieved the shoes and love them. Got them this morning and haven't taken them off yet. Very impressed with the quality and your service. Thank you very much. Buy more from you soon."
John, Cambs
"Received goods today, very pleased with them and the excellent service / communication. Nice to receive goods packaged properly."
Nassreen, London
"This is the most brilliant service ever. I'll pass the details to all my friends. My best internet shopping experience to date! Thank you."
Sarah, Middlesbrough
"I have today returned the shoes by recorded delivery, so if that's OK with you, I would be really grateful if you could send the replacement shoes straight away. Thank you for all your help, it has been a real pleasure using your site, Your Customer Service is fantastic."
Liz, Jersey
"Rip-101 is grrrrrrrrrrrrreat! Like Frosties, but better! Super fast! xXx"
Joe, Devon
"Hey, Just recieved my order this morning, and i thought i would just send a quick em@il to state how happy i am with it! The Hurley 'One and Only' shorts are awesome, and £5 cheaper than most places sell them for, and the free promo towel was a very nice surprise indeed! The stickers are also a nice touch! So all in all i just thought i'd let you know how pleased i am with my order, its not often i find an online store that offers such good service and prices - so i will definitely return in the future!"
Oliver, Surrey
"Brilliant, thanks so much! Seriously you guys have been uberly helpful at every step, I will definately be doing all my internet surf shopping with you in the future. please tell your manager you have one happy customer! Thanks again."
Rohan, Glasgow
"I have recieved my parcel quicker than expected and the clothes are great. thanks for the great service will certainly use you again!"
Emma, London
"Thank you - the order has arrived. Brilliant service, and we will certainly be shopping with you again!"
Margot, Luxembourg
"I never have paid a compliment before to a mail order site (and to be honest I prefer moaning!!) but the service was spot on! - well done for running a well organized company."
Gary, Dorset
"Hi guys, My boots arrived today yiphee!!!, They are great i love them!!! thank you so much. I will be in contact soon as i have got my eye on the roxy booties."
Andrea, Romsey
"Hey, Got the shoes, thanks very much. Great service and really quick. Thanks again."
Eoin, Dublin
"Just a quick note to say 'Thank you'. I purchased rashies for each of my three boys before going on holiday to Greece and they were absolutely brilliant. It meant the boys could go into the sea all day and not have to worry about the risk of sunburn.
We had many comments from other holiday makers saying how good they were and asking where we had purchased them from. I would highly recommend you for your prompt service and good quality products. Thanks again."
Aexa, Bedworth
Things don't always go to plan! Life isn't perfect but on the rare occasions when things don't work out, we do our very best to make everything right as quickly as possible:
"I placed an order but the local post office lost the package and I had a hard time getting it located and delivered. When I believed it was completely lost, I contacted Rip101 and had the fortunate experience to have a dialogue with Claire. She was friendly, professional and provided excellent solutions to my issue. She made me feel completely valued as a Customer and as this was a birthday present order very secure that my order would be re-dispatched and on time for said birthday!
I have had a very positive experience with your company – my parcel was located finally by the post office and delivered to me, so a happy outcome for all in the end. As a person who has worked largely in the customer service arena for a long time, I appreciate it when I get excellent service and I certainly received this.
Thanks again."
Danielle UK
"Thanks for the swift response and the attention to good customer service.
Although the item I ordered had a fault I am impressed with your response and judged on this I would definitely order from your company again, and recommend it to others."
Keith, UK