Delivery
Rip101.com will dispatch your order within 1 working day of it being confirmed. If an item is not in stock, you will be notified as to when it will be available.
Listed below are delivery charges:
UK:
Items up to £60, UK Mainland Parcel Post - 5 working day delivery: £2.95
Items over £60, UK Mainland Parcel Post - 5 working day delivery: Free
All items, UK Mainland Parcel Post 48 hour delivery: £5.50
Items on a 48 hour delivery will require a signature on receipt.
Europe:
£9.95 per order.
Rest Of World:
£30.00 per order.
Please note: Larger or bulkier items such as surf/snow/mountain boards may incur additional postage charges - particularly if you live outside of the UK. We will obviously inform you of any additional charges before your card is debited and you will have the chance to amend or cancel the order. We would advise contacting please at deliveries@rip101.com before you place your order. Mountain boards, skateboards, micro scooters and balance boards cannot be sent by Special Delivery (although most sent to the UK do arrive within 48 hrs).
Christmas Orders:
Place your orders for Standard Deliveries by 11.59am on 19th December.
Place your orders for 48hr Deliveries by 11.59am on 21st December.
Rip101.com reserve the right to amend orders placed with incorrect delivery options without notice. Rip101.com does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. Orders sent out on a UK 5 day service may take up to 14 working days for delivery.
Missing Orders:
Occasionally orders do go missing in the Post. If yours hasn't arrived yet, please follow the guidelines below:
Firstly, please ensure you have allowed enough time for your order to be delivered. Orders sent via standard 5 day delivery - please allow up to 14 working days before reporting an item as missing. Orders sent via Special Delivery - please allow up to 48 hours before reporting an item as missing.
It's also a good idea to call your local Post Office in case they tried to deliver whilst you were out, and have taken your order back for collection.
Email us at orders@rip101.com or call 01481 724648 to report your order as missing. We will ask the Post Office to trace the package and in the meantime will despatch replacement item(s) to you (where an exact replacement is unavailable, you may choose an alternative item, a gift certificate or a refund).
Important! Please read our terms and conditions regarding replacements/refunds as follows:
1. Please be aware that should the missing package(s) subsequently be delivered following despatch of replacement item(s) or refund, you will be liable for their immediate return.
2. On performing a trace, should the Post Office believe the item(s) to have been correctly delivered, or if you do not assist with their investigations where necessary, you will be liable for the cost of any replacement item(s) or refund.
3. We reserve the right to charge your Card with the cost of any replacement goods / the original item as appropriate (we promise to contact you first before doing this).